Custom domains not collecting data edit

resolved Start of incident: Sep 22, 2021 2:44 pm UTC

Our custom domain server was down and our hosting provider its’ customer dashboard was unavailable. This is an issue from our hosting provider Leaseweb. They have no incidents reported yet. Edit: they added a report now.

[NL] Network Outage AMS-01 September 22, 2021 05:32

Dear Sir/Madam, We are currently experiencing an outage in our internal network, which has an effect on the following products:

  • Customer Portal and APIs
  • Product Automation

It is our highest priority to have this restored as soon as possible. We apologize for any inconvenience this might cause.

The issue is resolved at 2021-09-22 15:32:00 UTC with a total duration of 48 minutes. For customers with a custom domain there was a data loss in those minutes.

We are very sorry for the inconvenience that might have caused.

Please contact us if anything is not working correctly via email or twitter