As a transparent company, we also share our incidents. Please let us know if anything is broken via our email. With us you don’t see days and days with “No issues today”. We just show the all incidents. No ways to trick you, we are not flawless.
resolved Apr 01, 2021 12:00 am UTC On April 1st, we were not joking around. We had an issue where the data wouldn’t show up in the dashboard and API. New data was still being stored, but just not visible for our customers. We were able to fix the issue within one hour. The overview page with all your websites did catch up a bit later. It’s all back now. Read more.
resolved Jun 18, 2020 12:00 am UTC On June 18 we updated our public scripts. We did test with a few customers if the same amount of visits ended up in our database. This was the case. What we didn’t know was that we classified them as robots. We still store these visits as we want to show our customer how many visits came for robots for a better comparison with other analytics tools. It only effects visits from Chrome browsers on mobile. This includes Chrome for Android, Samsung Internet, UC Browser for Android, Microsoft Edge Mobile, and Opera Mobile. Your visits are not lost, they just don’t show up in the dashboard just yet. Read more.
resolved Mar 01, 2020 12:05 pm UTC On March 1st at 12:05 PM UTC we had a network outage in our data center in Iceland. Our hosting provider suffered an attack, and have moved to DDOS mitigation. That’s why some of the requests didn’t succeed anymore. Read more.
resolved Feb 19, 2020 12:00 pm UTC Some customers had issues with our custom domain feature. In your graph you could see some data changes (up or down) because of that issue. We had too many users using that feature (it’s popular) and it were to many for our server at that time. We fixed this issue as of 3th of March by moving that server away from Iceland to The Netherlands. Read more.
resolved Dec 24, 2019 7:00 pm UTC As a transparent company, we also share our issues. On December 24th at 19:00 PM UTC we deployed a new version of our script to add the real time visits feature. We also added way more features in that script. After testing this in mulitple browsers we were confident that it was production ready. Read more.
resolved Dec 05, 2019 10:30 am UTC As a transparent company, we also share our issues. On December 5th at 10:30 PM UTC we had a network outage in our data center in Iceland. We noticed this promptly with our monitoring systems and quick help from Daniel (our server hero). After 10 minutes our servers were reachable again and the outage was over. Read more.
resolved Jul 11, 2019 6:10 pm UTC As a transparent company, we also share our issues. On July 11th at 6:10 PM UTC we had a network outage in our data center in Iceland. We noticed this promptly with our monitoring systems and quick help from Daniel (our server hero). After 46 minutes our servers were reachable again and the outage was over. Read more.